“The property has rising damp, black mould and has had lots of electrical problems. When we got the keys we couldn't move in for 2wks as the builders hadn't finished and then when we did we had no gas or hot water for 3 months, it took another 6 months for them to decide to tackle the damp after getting environmental health involved. We were expected to live in our bedrooms for a few weeks whilst they tackled the rising damp downstairs, which meant taking the walls back to bare brick and drying out with dehumidifiers etc When we asked for some sort of reduction in rent after all we had been through and would be going through, we got served with a section 21. (We always paid our rent) Estate agents didn't care about us, promised to help us but were just empty useless promises, the area manager couldnt even be bothered to reply to my emails. Landlady was just a money grabber, to put tenants in a property with no gas and heating plus we couldn't move in straight away, she owed us for that anyway. Still awaiting my deposit back as taking estate agents forever. Luckily we found a lovely estate agent and a new home.”